Financial Advisor

FA’s are the main point of contact for all family communications and are responsible for the following:

• Discussing planning strategies with Senior Advisors and communicating with para’s.
• • FA’s will be responsible for confirming follow-up after each meeting with the Para and scheduling individual meetings with the Para, as needed to complete follow-up items.
• Meeting prep sheet and follow-up email sent after every family update (Attached to Practifi task and email linked to household).
• Follow-up must be documented in the CRM (Customer Relationship Management) system.
• • If you are communicating with a client or have discussed something with the team, you MUST document this in the CRM software. (Your word will not suffice).
• Must follow 24-hour rule regarding client-related phone calls and emails (Para’s should NOT be answering planning questions).
• Tasked with scheduling family appointments unless otherwise stated by Seniors who prefer to schedule top families or those on FEG Express.
• • FA’s will follow the four attempts of contact for each family, reaching out via phone at least three times.
  • The fourth attempt of contact will be approximately 30 days after the initial three contacts.
  • FA’s are also responsible for rescheduling any meetings that have been canceled or moved, including any tasks or calendars that need updated.
• FA is responsible for making sure the Para is equipped with the necessary information for the Para to make phone calls or complete general follow-up with families.
• • This may also include, but is not limited to, 10 % free withdrawal paperwork, account rollover paperwork and in-service withdrawals.